Returns / Refunds / Cancellations

Gold Tiger Media LTD does not sell directly to the public.
All returns, refunds, and cancellations for our titles are managed by our distribution and retail partners, as listed on the Distribution page:
https://goldtigermedia.com/distribution

If you purchased from a retailer (Amazon, other bookstores, apps)

Your contract of sale is with that retailer.
Please follow the retailer’s standard policy and use their returns center/support to request:

• Returns or exchanges

• Refunds for damaged/defective items

• Order cancellations or address changes

Each retailer sets time windows, condition requirements, and refund methods. Processing times and eligibility are determined by the retailer’s terms.

If you are a trade account (bookstores, libraries, wholesalers)

Please process returns/refunds through your usual distributor interface (e.g., Ingram) according to your account’s discount/return terms. For escalations, include:

• ISBN and title

• Quantity and reason code (e.g., damage, misprint, freight issue)

• Proof of issue (photos of damage/print fault, packing labels)

Damaged, defective, or misprinted copies

Retailers/distributors will request photo evidence of the fault (cover, interior issue, packaging) and the order/PO number. They will advise whether to return the item or dispose of it and will issue the appropriate refund/replacement.

Digital products (eBooks) and audiobooks

Availability and refunds for digital/audio editions are governed by the platform’s policy (e.g., Kindle, Apple Books, Audible, etc.). Most platforms limit refunds for downloaded/consumed content, except where required by law or in cases of technical defect.

Cancellations & order changes

Because most orders are fulfilled automatically (often via print-on-demand), cancellations or address changes may not be possible once the order has entered production. Please contact the retailer immediately using your order number.

Statutory rights

Nothing in this page limits your statutory rights under applicable consumer law. Retailer/distributor policies apply in addition to those rights.

Need help identifying the correct channel?

If you are unsure which partner handled your order, email info@goldtigermedia.com with:

• Your name and the email used for the purchase

• Retailer/platform name (if known)

• Order number and ISBN/title
  We’ll point you to the correct returns/refunds channel used for that purchase.

Note: We may update this page to reflect changes in partners or policies. For current distribution partners, always refer to:
https://goldtigermedia.com/distribution/